A recent advocacy visit by the SERVICOM Office to the Federal Road Maintenance Agency (FERMA), has re-invigorated the FERMA SERVICOM Unit, as the National Coordinator SERVICOM, Mrs. Nnenna Akajemeli appealed for more management support to the Unit from the Managing Director Engr. N.A Rafindadi
The visit coincided with a one-day sensitization/orientation workshop for management and staff of FERMA which was organized by the SERVICOM Unit of the Agency.
SERVICOM National Coordinator delivered a lecture at the workshop on the link between the Ease of Doing Business Executive Order 1 and the Service Charter of MDAs.
SERVICOM Focal Officer in FERMA, Mr Leslie Chijioke who said the workshop was aimed at sensitising management and staff of the Core Values of SERVICOM for improved service delivery in the Agency,
He used the occasion to enumerate the challenges of a Unit, noting however that the present management led by Engr. Rafindadi has fully supported the SERVICOM Unit and for the first time, they now have a budget.
Topics such as “Work Ethics”, “Relevance of service Charter in FERMA”, and “Customer Service Excellence” were presented respectively by Mrs Ladi Aku, Mrs Ijeoma Ugochuku and Mr. Adakole Okoche of the SERVICOM Office.
At the end of the lecture, the participants who were visibly excited asked series of questions where they needed clarification and answers where given by the various lecturers.