SERVICOM OFFICE TO PARTNER PCC FOR TIMELY RESOLUTION OF COMPLAINTS

The SERVICOM Office has expressed desire to partner with Public Complaint Commission (P.C.C) for timely resolutions to complaints on administrative injustice and executive recklessness.

National Coordinator/CEO, SERVICOM, Mrs Nnenna Akajemeli expressed this during an advocacy visit to the National Headquarters of P.C.C in Abuja. “We would like to have a partnership that responds timely to complaints” she said.

She emphasized the need for the reconstitution of the Ministerial SERVICOM Unit (MSU) of the Commission to sustain and drive Service Improvement

She further noted the need for the Commission to conduct self-assessment survey to ascertain level of improvement based on standards as stated in the service charter.

“We will train staff appointed to the SERVICOM Unit to enable them carry out this survey”, she offered.

The Hon. Chief Commissioner, P.C.C, Barr. Chille Igbawua who stated that a collaboration of his Commission with SERVICOM is imperative said SERVICOM Office is very important in Nigeria.

“The Service Pact between the government and the people of Nigeria has always there. SERVICOM Office has come to bridge the knowledge gap about service charter”, he said.