A Stakeholders’ interaction between SERVICOM and Officials of the Federal Capital Territory Administration (FCTA) has again exposed the top echelon of the FCTA to the ethics of professional service delivery in the Federal Capital Territory (FCT).
The National Coordinator SERVICOM, Mrs Nnenna Akajemeli in her discourse emphasized the need for teamwork among officers to make the FCT a dream destination for all.
“We must work as a team to be able to achieve our goal of becoming one of the best 20 Federal Capitals in the world”, she said.
Akajemeli further noted that customers’ need should drive formulation of Service Charter and when formulated, information contained in the service charter should be properly displayed to guide customers and service takers.
“It is not enough to formulate and display the service charter for all to see, it is paramount that the outlined services and standards in the Charter are implemented to the letter so that citizens and residents of the FCT can access satisfactory service”, the National Coordinator said.
Permanent Secretary, Federal Capital Territory Administration (FCTA), Mr. Ohaa Chinyeaka Christian said the Forum was organized to sensitize top management of the FCTA as service delivery is driven from the top.
Participants suggested amongst other things that members of the Labour Union should be part of the SERVICOM Unit of FCTA.