Highlight of Episode 56 of the SERVICOM Help Desk Radio Programme

Episode 56 of the SERVICOM Help Desk Radio Programme held on 5th March 2019 and featured the National Hospital, Abuja (NHA) with the Deputy Director Medical Advisory Committee, Dr. Aisha Umar and SERVICOM Nodal Officer/HOD, Information Services, Dr. Tayo Haastrup in the Studio.

National Coordinator and Chief Executive Officer of SERVICOM Mrs. Nnenna Akajemeli appreciated the Ordinary President and his Team for their support.

Dr. Aisha Umar said National Hospital which has been in existence for over 20 years. was for the ordinary Nigerians as much as it is for the rich, adding the hospital does not charge high but charges what it does to ensure continued delivery of various health  services.

She debunked the notion that patients are being rejected from the Hospital if unable to make payments explaining that the hospital treats patients with emergency cases for 24 hours without insisting on payment.

While responding to the issue of alleged high mortality rate in the hospital, Dr. Umar said it was unfortunate that some patients come to the hospital only when their conditions become very critical, saying that some of such critical cases might have been arrested if detected earlier. She therefore advocated for routine medical check-up by individuals.

She said plans were on the way to upgrade the hospital facilities as well as increase the bed space by 100, adding that with 120 Specialists from different fields, there was no need for people to go outside the country on medical tourism. According to her, the National Hospital has 20 incubators to handle pre-matured babies.

The spokesperson of the National Hospital, Dr. Haastrup who is also in charge of SERVICOM in the Hospital, added that in order to enhance service delivery in the hospital and keep up with best practices, computerisation of payment systems has been introduced with many cash points and POS available.

On the issue of non-release of certificate to Miss Blessing Onu by Delta State Polytechnic Ozoro, the SERVICOM National Coordinator said SERVICOM will engage more with the National Board for Technical Education, (NBTE) the regulatory body for all polytechnics in the country to ensure that Blessing gets justice.

The Anchor of the programme Ahmad Isah, the “Ordinary President “ emphasized the need for SERVICOM to work towards having its own staff in Ministries Departments and Agencies (MDAs) for more effectiveness to which the National Coordinator noted that a SERVICOM cadre was necessary in the public service and efforts towards having it in place would be intensified.

The Ordinary President also appealed to corporate bodies to support SERVICOM with complaints boxes in MDAs to enhance tracking and resolution of complaints by the SERVICOM Office. He also appealed to representatives of the National Hospital to return next day to the studio for more information to the public.

A caller who gave his name as Dr Segun advised SERVICOM to introduce evaluation of lecturers and lecture sessions by students themselves, in order to identify service delivery gaps in higher institutions of learning,  for SERVICOM’s  necessary intervention.