Episode 54 of the SERVICOM Help Desk Radio programme held on 19th February 2019 and had as it’s guest the representatives of Joint Admission and Matriculation Board (JAMB) where discussions were around the services of the organisation.
The National Coordinator and Chief Executive Officer of SERVICOM Mrs Nnenna Akajemeli who appreciated the Ordinary President and the Brekete family said it was necessary for JAMB to let out useful information to the public especially with the on-going registration of candidates and what is expected of them during the exams.
The Public Awareness Manager of SERVICOM Miss Patient Musa reiterated the need for service failure to be challenged through constructive engagement between the service takers and the service providers, and enjoined citizens to call the SERVICOM office when they experience service failure for necessary intervention.
When the case of one Miss Blessing Onu whose Diploma Certificate had been withheld for two years from the Institution she graduated from was brought up, the complainant testified that she was called by evening of the previous day to come immediately for her result.
At that juncture the SERVICOM National Coordinator disclosed that upon hearing the complaint the previous day, she immediately deployed her staff to intervene through the concerned authorities, noting that this was the outcome of the intervention.
This development stirred a rousing applause from the studio audience and earned the SERVICOM Office a standing ovation with the Ordinary President saying “ SERVICOM deserves a standing ovation for this proactive step, this is what we expect from all government agencies”.
The Joint Admission and Matriculation Board (JAMB), representative and Head Public Affairs of the Board, Dr Fabian Benjamin, said JAMB was established in 1977 as the vehicle through which candidates get into higher institutions of learning, namely Universities, Polytechnics and Colleges of Education.
He said JAMB fee had been reduced beginning this year, from N5,000 to N3,500 adding that registration and reading-text fees of N500 and N700 respectively brings the total money to N4700, and urged candidates not to pay anything above this .
“We regulate registration centres so that candidates are not exploited and so far 17 centres have been sanctioned in the on-going registration for violating the rules. JAMB works to ensure that ordinary Nigerians do not suffer in the course of registration or admission”, he said.
He noted that the shift in election date has also necessitated a shift of the JAMB mock and main Examinations and assured that when fixed, the new dates would be widely publicized, even as he was given the permission by the Ordinary President to come back to the studio and announce the new date during the brekete programme.
He said candidates are not allowed to go into examination halls with identified “exam cheat” accessories such as Phones, Pencils, wrist-watches, Bluetooth devise, Spy Glasses and necklace etc , adding that all of such items are publicised on the JAMB website.
On the feedback of the incident between Viko Car Operators and the FAAN Management, SERVICOM National Coordinator was told to come up with the final outcome of the Committee set up to mediate at next week’s episode of the SERVICOM Help Desk Radio Programme.