Highlight of Episode 27 of the SERVICOM Help Desk Radio programme

The 27th Episode of the SERVICOM Help Desk Radio Programme which held on 4th September 2018 featured the National Universities Commission (N.U.C) with an  Information officer form the Commission, Mal. Haruna Lawal , the Nodal Officer  Mrs. Bukola Olatunji and  the Complaints Desk Officer Mr. Uche  Onyebuchi at the Studio to engage with citizens through the SERVICOM Help Desk Platform

The National Coordinator and Chief Executive  Officer of SERVICOM, Mrs Nnnena Akajemeli who  said NUC was invited to enlighten citizens on their service delivery processes, used the medium to acknowledge the impact of the programme on citizens who are now better informed on what to do when they encounter service failure in public offices.

Mr. Haruna of N.U.C said the Commission regulates the operations of all Federal, State and Private Universities in the Country to ensure standardisation and effective service delivery, adding that  there are 164 accredited Universities in the country.

According to him, students have the right to transfer from one University to another provided there is an agreement between the concerned Universities.

While shedding more light on the mandate of N.U.C, the SERVICOM Nodal Officer in the Commission, Mrs Bukola said “N.U.C carries out verification, accreditation and monitoring of Universities to improve tertiary education”.

She said while tuition is free in all public Universities, students do pay for charges such as acceptance fees, accommodation fees, departmental fees and others, noting that University education cannot be totally free.

Reacting to allegations of existing illegal universities, the Nodal Officer was unequivocal that none of such were in existence in the country but solicited feedback from the public who might have noticed any of such illicit institutions for NUC’s prompt action.

It was agreed that NUC would feature again in the next Episode of the SERVICOM Help Desk Programme so that additional useful information can be disseminated to various stakeholders in the University Community, especially information that are directly tied to service delivery efforts of the Commission and how the Commission is strategizing to meet its mandate.