Episode 22 of the SERVICOM Help Desk Programme held on the 31st of July 2018 and top on the day’s discussions were issues on the plight of retirees in the country who don’t get their benefits as and when due.
This prompted the National Coordinator and Chief Executive Officer of SERVICOM, Mrs. Nnenna Akajemeli to announce that next week, representatives of the Pension Transmission Arrangement Directorate PTAD, Office of the Head of Civil Service of the Federation and the National Pension Commission, PenCom would be invited to the studio for constructive engagement with pensioners or their relatives on resolution of their complaints.
This she said is apart from advocacy visits that she would pay to the Chief Executives of these agencies to look into short term quick fixes that would reduce complaints on pension matters.
She noted that some issues around pension were as a result of insufficient information, saying “all of these concerns would be addressed when we engage with those whose mandate it is to look into pension matters because there is need to let out more information to guide workers even before they retire”.
In the course of the programme, the Public Relations Officer of the Nigerian Custom Service (NCS) made a phone call and promised to personally intervene on the issue of the Widow whose truck of rice was seized by the Kano command of NCS, the Widow had earlier narrated her last visit to the Headquarters of NCS which she said was unpalatable.
While giving a feed back on SERVICOM ‘s intervention on complaints by service takers, the public Awareness Manager Ms. Patience Musa emphasised the need for service providers to help service takers with adequate information that would help them assess desired service.
The National Coordinator appreciated the timely response from service providers in the MDAs on complaints forwarded to them and appealed for speedy resolution on issues still pending.