Highlight of Episode 61 of the SERVICOM Help Desk Radio Programme

Episode 61 of the SERVICOM Help Desk Radio Programme which held on the 2nd of April 2019, had the Independent Corrupt Practices and Other Related Offences Commission (ICPC) as its guest, to enlighten Nigerians about services offered by the Commission in its fight against corruption.

The National Coordinator and Chief Executive Officer of SERVICOM, Mrs Nnenna  Akajemeli appreciated  the Founder of the Brekete Family, “Ordinary President” Ahmad Isa for his immense contribution to the sustained success of the SERVICOM Help Desk Radio Programme, which commenced over a year ago.

On the case between Viko car hire service operator and the Federal Airports Authority of Nigeria (FAAN) the National Coordinator was happy to report that the case has been amicably resolved after series of reconciliatory meetings involving the two contending parties, SERVICOM Office and the Brekete Family.

“As I speak now, Viko’s stand has been restored at the Nnambi Azikiwe International Airport Abuja”, she confirmed, and sued for adherence to all agreements reached by the two parties in the course of reconciliation.

Public Awareness Manager who also gave a feedback on the  case between Miss Blessing Onu and the Delta State Polytechnic Ozoro  over non –release of her National Diploma Certificate, said the National Board for Technical Education (NBTE) has officially informed SERVICOM that the Board has investigated the matter and found  that the appeal by Miss Blessing lacked merit because she did not possess requirement for admission in the first place, while some discrepancies were discovered in her documents.

The Ordinary President at this juncture appealed that the ICPC should take over the matter and give a feedback by next week.

The ICPC  SERVICOM Nodal officer and  Deputy Director Mr. Olusegun Aremu who assured that the case will be properly investigated, gave insight into the workings of the Commission said ICPC was established in year 2000 with three main mandate of Enforcement, Preventive and Public Enlightenment / Education.

He said though ICPC is funded by the Government, it still looks into activities of government officials to stem corrupt practices that impede service delivery.

The Assistant Commissioner Public Enlightenment ICPC clarified that when cases are received, they are looked into to ascertain which ones are to be handled by the Commission as not all reported cases fall under the purview of the Commission.

He advised citizens that when they are asked to give bride by any law enforcement officer, they should secretly take the details of the officer and have as much evidence as possible and present such when reporting to the commission. “We have a special way of investigating undercover as long as there is enough evidence ’’ Mr. Aremu said.

No fewer than ten complainants who were present in the studio were asked to go with the team from ICPC for speedy resolution of their complaints.

SERVICOM awards FAAN, others for good performance

In furtherance of its commitment to see a Nigeria where government services serve the people, the SERVICOM Office has awarded Federal Airports Authority of Nigeria (FAAN) and other Ministries Department and Agencies (MDAs) for distinguishing themselves in the area of customer focused service delivery.

Speaking during the awards ceremony, the National Coordinator SERVICOM, Mrs. Nnenna Akajemeli said the awards were to appreciate MDAs that have done very well and to encourage a healthy competition in the service.

“We want to specially appreciate you for your promptness in attending to complaints and we encourage you to keep at it for the betterment of our nation”, she said.

The awards which came in two categories distributed amongst the four teams in the Operations Unit of SERVICOM had National Pension Commission (PENCOM) as the best Ministerial SERVICOM Unit (MSU) under the purview of Team A, Federal Airports Authority of Nigeria (FAAN) as best MSU from Team B, Federal Road Safety Corps won the best MSU in Team C and State House came tops in Team D.

In the second category, Mrs. Gertrude Orji, Nodal Officer, Federal Ministry of Agriculture and Rural Development received the award as best Nodal Officer under Team A. Mrs. Ebele Okoye of FAAN got the award in Team B; Mr. Joel Dagwa of FRSC came tops in Team C while Mr. Augustus Ogueri of State House was the best from Team D.

Mrs. Ebele Okoye went home as the overall best performing Nodal Officer of 2018 while Mr. Ambrose Ofurunma of Nigeria Airspace Management Authority (NAMA) also got an award as the early bird to encourage punctuality.

In an interview with the press, Mrs. Okoye encouraged her colleagues to keep serving as their own day of recognition would certainly come.

Highlight of Episode 60 of the SERVICOM Help Desk Radio Programme.

Episode 60 of the SERVICOM Help Desk Radio Programme which held on the 26th of March 2019, featured the Teachers Registration Council of Nigeria (TRCN). The National Coordinator / Chief Executive of SERVICOM, Mrs. Nnenna Akajemeli, appreciated the Ordinary President and the Brekete family and the TRCN Registrar Prof. Josiah Ajiboye who was personally in the studio with his Staff for the programme.

Prof. Ajiboye who thanked the SERVICOM Office and Ordinary President for the platform, said TRCN was established in 2004 to regulate the teaching profession in Nigeria, which had regrettably become an all comer’s affairs, as people without job are just advised to go and manage teaching.

“To regulate the teaching profession, government had to put this body in place and we are very serious with what we are doing now. Government has given a deadline of December 31st 2019 for all teachers to be registered and licenced by TRCN or else they will be removed from the class room by next year”, he said.

He said teachers are nation builders, who teach while others learn, noting that their importance called for a professional body as is obtainable in other professions, so as to weed out quacks and check against misconducts.

“By law, our mandate covers both government and private sector so we have conducted monitoring in the Six geo-political zones and we have concluded on those who have registered and are qualified”, TRCN Registrar disclosed.

Ordinary President raised the issue of the sack of teachers by the Kaduna state Government after an examination was carried out on them, to which the TRCN Registrar said the Council had conveyed its reservation to the state Government, as only the Council has the power to conduct exams for teachers.

Teachers have appealed that they will no longer take exams from anybody except TRCN, we organise the professional exams twice in a year in May and October and we have introduced Computer based tests so that teachers can be computer literate and you must pass the exam to be given a licence”, he said.

“We work in alliance with NUT to make sure teachers are not owed their salaries, and we pay advocacy visits to state government that owe teachers, we have Teachers Tribunal and Investigative Council where we take cases of misconduct to and we withdraw licence of teachers who are found wanting”, Prof. Ajibola explained.

Public Awareness Manager Ms. Patience Musa who gave feedback from intervention of SERVICOM on some complaints said, Airtel Network has advised one Mr. Emmanuel Orjika to go to court with his complaint against them, to which the Ordinary President said he would personally engage the Chairman of the Nigerian Communications Commission NCC for his intervention into the matter.

On the case of non-release of National Diploma certificate for one Miss Blessing Onu by the Delta State Polytechnic Ozoro. Ms. Musa said the SERVICOM Office was awaiting official position of the National Board of Technical Education and would convey to Brekete Family as soon as it was received, explaining that the response period for NBTE was yet to elapse.


Highlight of Episode 59 of the SERVICOM Help Desk Radio Programme.

The 59th Episode of the SERVICOM Help Desk Radio Programme held on the 19th March 2019 and featured representatives of the Legal Aid Council (LACON).

The National Coordinator/Chief Executive of SERVICOM, Mrs Nnenna  Akajemeli  thanked the Ordinary president and said all the sermons he starts the programme with  are of huge importance and should be embraced by all.

The Public Awareness Manager Ms. Patience Musa equally appreciated the Brekete family platform saying that SERVICOM has enjoyed increased visibility through the programme and has successfully engaged service providers with service takers for resolution of complaints.

On the issue of non–Release of result for Mis  Blessing Onu by the Delta State Polytechnic Ozoro, the Awareness Manager said a feedback would be given to the Brekete Family as soon as on official response was received from the National Board for technical Education.

Barrister Bamidele IbIkunle said Legal Aid Council was set up by the  government in 1976 to assist indigent people and those not earning up to minimum wage as well as the aged and prison inmates to access legal services..

Mr. Victor Labesa, Deputy Director Civil Justice, said LACON has over 60 Offices in all states including the Federal Capital Territory, 6 Zonal Offices and Legal Aid Centres in some local government areas, he encouraged people to walk into any of their offices and narrate their problems so that they can be guided on how to apply for free services of the Council.

“The Courts refer cases to us, we go to Prisons to find persons without lawyers, we register their names and handle their cases, we station lawyers at Police stations to assist people and the police also brings to us those who need  lawyers and we help such people”, Mr. Labesa said.

According to Barrister Bamidele, a lot of pro-active steps have been introduced by the new Director General of the Council for effective service delivery, such as working to help inmates of Kuje prison to access legal services, for prison decongestion. He said over 1000 cases have been received between January and February this year.

Highlight of Episode 58 of the SERVICOM Help Desk Radio Programme

Episode 58 of the SERVICOM Help Desk Radio Programme held on the 12th March 2019, the National Coordinator/CEO Mrs Nnenna  Akajemeli  thanked the Ordinary President and his team  for the good work they are doing and said SERVICOM has  brought to the studio, National Agency for the Control of Aids (NACA) to enlighten citizens on what they do and explain their service delivery processes  .


Barr. Adeola  Ayeomi  said NACA is an Agency of Government  under the Office of the Secretary to the Government of the Federation (OSGF) and was set up 12 years ago to coordinate all stake holders that work in the HIV sector and to see to the stoppage of the spread of  the disease .


He said a lot had been gained over the spread of disease as it is now lower than what is use to be adding that  in 2014,  a law was passed against stigmatization and discrimination of HIV Patients.


Mrs. Esther Ikomi  who tok time to enlighten the public on HIV / AIDS said “If you have HIV, it does not mean that you have AIDS, the only way to know is to go for a test, if you are positive then you will be placed on treatment and it is for life and you have to be consistent with the medication in other to suppress the Virus”.


“Hand shaking, hugging and kissing does not give HIV except if the person has injuries in his mouth and is not on treatment, HIV is not in the urine, it is only in the blood”, she said, adding however that it was  advisable for people to get their own clipper, niddle or razor for use in places like barbing saloon.


She explained further that  all HIV/AIDS test are free in every Hospital and strongly advised pregnant women to check their status in order  to     avoid   mother   to  child transmission of the disease.

Highlight of Episode 57 of the SERVICOM Help Desk Radio Programme

Episode 57 of the SERVICOM Help Desk Radio Programme which held on 7th March 2019 featured the National Hospital, Abuja (NHA). The Deputy Chairperson, Medical Advisory Committee, Dr. Aisha Umar and SERVICOM’s Nodal Officer/HOD, Information Services, Dr. Tayo Haastrup were in the studio for the second time.

SERVICOM National Coordinator  Mrs. Nnenna Akajemeli recalled the previous day’s discussion and said the Team from the National Hospital was again in the studio to respond to questions and issues on the services of the Hospital.

Dr. Aisha said patients who are taken to Accident and Emergency Unit of the Hospital receive immediate attention while those who are on appointment are directed to the clinics in the Hospital which are over 20 in number.

She further explained that the hospital has introduced electronic appointments in the General Out Patients Department (GOPD) and that doctors attend to patients from morning till 8pm daily. She advised patients to keep to their appointment.

Revisiting the issue of high mortality rate in the hospital, Dr. Haastrup said some patients are brought in dead and the blame still goes to the hospital. He also appealed to patients to talk to nurses and doctors with courtesy.

Outside the studio, the National Coordinator and Dr. Aisha Umar were approached by one Mr. Isaac Odum whose wife had put to birth at the National Hospital but he did not have the sum of three hundred and fifty thousand naira (N350, 000) to pay for her to be discharged.

Dr. Aisha directed Mr. Odum to write an undertaking and bring to her office the following day (7th March 2019). She said he should commit himself to the payment of Ten Thousand Naira (N10, 000) every month so that he would be granted a waiver.