Highlight of Episode 56 of the SERVICOM Help Desk Radio Programme

Episode 56 of the SERVICOM Help Desk Radio Programme held on 5th March 2019 and featured the National Hospital, Abuja (NHA) with the Deputy Director Medical Advisory Committee, Dr. Aisha Umar and SERVICOM Nodal Officer/HOD, Information Services, Dr. Tayo Haastrup in the Studio.

National Coordinator and Chief Executive Officer of SERVICOM Mrs. Nnenna Akajemeli appreciated the Ordinary President and his Team for their support.

Dr. Aisha Umar said National Hospital which has been in existence for over 20 years. was for the ordinary Nigerians as much as it is for the rich, adding the hospital does not charge high but charges what it does to ensure continued delivery of various health  services.

She debunked the notion that patients are being rejected from the Hospital if unable to make payments explaining that the hospital treats patients with emergency cases for 24 hours without insisting on payment.

While responding to the issue of alleged high mortality rate in the hospital, Dr. Umar said it was unfortunate that some patients come to the hospital only when their conditions become very critical, saying that some of such critical cases might have been arrested if detected earlier. She therefore advocated for routine medical check-up by individuals.

She said plans were on the way to upgrade the hospital facilities as well as increase the bed space by 100, adding that with 120 Specialists from different fields, there was no need for people to go outside the country on medical tourism. According to her, the National Hospital has 20 incubators to handle pre-matured babies.

The spokesperson of the National Hospital, Dr. Haastrup who is also in charge of SERVICOM in the Hospital, added that in order to enhance service delivery in the hospital and keep up with best practices, computerisation of payment systems has been introduced with many cash points and POS available.

On the issue of non-release of certificate to Miss Blessing Onu by Delta State Polytechnic Ozoro, the SERVICOM National Coordinator said SERVICOM will engage more with the National Board for Technical Education, (NBTE) the regulatory body for all polytechnics in the country to ensure that Blessing gets justice.

The Anchor of the programme Ahmad Isah, the “Ordinary President “ emphasized the need for SERVICOM to work towards having its own staff in Ministries Departments and Agencies (MDAs) for more effectiveness to which the National Coordinator noted that a SERVICOM cadre was necessary in the public service and efforts towards having it in place would be intensified.

The Ordinary President also appealed to corporate bodies to support SERVICOM with complaints boxes in MDAs to enhance tracking and resolution of complaints by the SERVICOM Office. He also appealed to representatives of the National Hospital to return next day to the studio for more information to the public.

A caller who gave his name as Dr Segun advised SERVICOM to introduce evaluation of lecturers and lecture sessions by students themselves, in order to identify service delivery gaps in higher institutions of learning,  for SERVICOM’s  necessary intervention.

Highlight Episode 55 of the SERVICOM Help Desk Radio Programme

The 55th Episode of the SERVICOM Help Desk Radio Programme held on the 26th February 2019, the National Coordinator/Chief Executive of SERVICOM, Mrs Nnenna  Akajemeli  appreciated the Brekete Family within and outside, she greeted those that voted, Inec , Adhoc Staffs and observers for participating in the entire electoral process.

On feedback, the Nodal Officer of National Board for Technical Education (NBTE) Mr Lawal Haphiz was called live on Radio to inform the public why Miss Blessing Onu have not received her Certificate despite various assurances, he said at the process of her Admission into the institution, she was not having the complete number of credit as required to gain the admission but was however admitted by one of the officers who is no longer with them and that is highly against their standard.

Mr Lawal said when the school noticed it, her certificate was withheld, he however pleaded with the lady to exercise patience since management are already on the issue to find a lasting solution, he added that her case is an isolated hence she cannot be victimised

The National Coordinator said SERVICOM will still look into the matter and it will be settled, she added that part of the delay for realising the Certificate was because she submitted her result very late despite finally getting the complete Credits. She appreciated NBTE for taking up the issue immediately the information got to them.

The Public Awareness Manager Miss Patience Musa encouraged citizens to call SERVICOM office when they experience service failure; she said the essence is for poor services to improve and for government offices to do what they are set up for. She gave out the office phone numbers and address. We encourage you to go through our website, she added.

HIGHLIGHT OF EPISODE 54 OF THE SERVICOM HELP DESK RADIO PROGRAMME

Episode 54 of the SERVICOM Help Desk Radio programme held on 19th February 2019 and had as it’s guest the representatives of Joint Admission and Matriculation Board (JAMB) where discussions were around the services of the organisation.

The National Coordinator and Chief Executive Officer of SERVICOM             Mrs Nnenna Akajemeli who appreciated the Ordinary President and the Brekete family said it was necessary for JAMB to let out useful information to the public especially with the on-going registration of candidates and what is expected of them during the exams.

The Public Awareness Manager of SERVICOM Miss Patient Musa reiterated the need for service failure to be challenged through constructive engagement between the service takers and the service providers, and enjoined citizens to call the SERVICOM office when they experience service failure for necessary intervention.

When the case of one Miss Blessing Onu whose Diploma Certificate had been withheld for two years from the Institution she graduated from was brought up, the complainant testified that she was called by evening of the previous day to come immediately for her result.

At that juncture the SERVICOM National Coordinator disclosed that upon hearing the complaint the previous day, she immediately deployed her staff to intervene through the concerned authorities, noting that this was the outcome of the intervention.

This development stirred a rousing applause from the studio audience and earned the SERVICOM Office a standing ovation with the Ordinary President saying “ SERVICOM deserves a standing ovation for this proactive step, this is what we expect from all government agencies”.

The Joint Admission and Matriculation Board (JAMB), representative and Head Public Affairs of the Board, Dr Fabian Benjamin, said JAMB was established in 1977 as the vehicle through which candidates get into higher institutions of learning, namely Universities, Polytechnics and Colleges of Education.

He said JAMB fee had been reduced beginning this year, from N5,000 to N3,500 adding that registration and reading-text fees of N500 and N700 respectively brings the total money to N4700, and urged candidates not to pay anything above this .

“We regulate registration centres so that candidates are not exploited and so far 17 centres have been sanctioned in the on-going registration for violating the rules. JAMB works to ensure that ordinary Nigerians do not suffer in the course of registration or admission”, he said.

He noted that the shift in election date has also necessitated a shift of the JAMB mock and main Examinations and assured that when fixed, the new dates would be widely publicized, even as he was given the permission by the Ordinary President to come back to the studio and announce the new date during the brekete programme.

He said candidates are not allowed to go into examination halls with identified  “exam cheat” accessories such as Phones, Pencils, wrist-watches, Bluetooth devise, Spy Glasses and necklace etc , adding that all of such items are publicised on the JAMB website.

On the feedback of the incident between Viko Car Operators and the FAAN Management, SERVICOM National Coordinator was told to come up with the final outcome of the Committee set up to mediate at next week’s episode of the SERVICOM Help Desk Radio Programme.

HIGHLIGHT OF EPISODE 53 OF THE SERVICOM HELP DESK RADIO PROGRAMME

Episode 53 of the SERVICOM help desk Radio Programme held on  13th  February 2019 and was cantered on the complaint brought to SERVICOM by Viko Company (Airport Taxi Operator) on alleged assault,  illegal eviction, harassment and destruction of property, purportedly carried out by  staff of the Federal Airport  Authority of Nigeria (FAAN) at the Nnambi Azikiwe International Airport.

National Coordinator/Chief Executive of SERVICOM, Mrs Nnenna  Akajemeli  said  SERVICOM office had made efforts for FAAN and Viko Company to meet and  resolve the issue amicably, adding that it was for such reason that FAAN was invited to the studio to clear the air on the allegations and come up with a solution .

Two Staff of Viko took time to narrate their sad experience on the day of the incidence while the CEO of the Company also narrated how his business had been affected by the action of FAAN staff despite his payment of all concessionary bills.

The FAAN Legal Director, Dr. Clifford Imade Omozeghia  who also took time to explain matters that led to the incidence, refrained from going into much details as the case was in Court but later apologised to Viko staff who were manhandled by FAAN Staff and gave an assurance that  FAAN would look into the matter thoroughly to the satisfaction of both contending parties.

The SERVICOM National Coordinator who appreciated the Ordinary President for his intervention as well as FAAN for honouring the invitation to the studio, reiterated that in the service delivery equation, the customer remains the king and should be handled respectfully even if he errs.

A committee comprising SERVICOM Office, Viko Company, FAAN and Brekete family was set-up to look into the issue and come up with an amicable solution.

Highlight of Episode 52 of the SERVICOM Help Desk Radio Programme.

The Episode 52 of the Help Desk Radio Programme featured the FCTA Health Secretariat where Dr. Abdullahi Ahmed, Chairman Hospital Management Committee led a Team of Doctors and SERVICOM Officers from Maitama, Wuse and Asokoro General Hospitals.

The National Coordinator and Chief Executive Officer of SERVICOM, Mrs  Nnenna  Akajemeli in her opening remarks reflected on the forth coming elections and encourage all voters to go out and vote for the candidates of their choice on all election days in a peaceful and orderly manner.

‘’Citizens get involved in governance by their participation in the electoral process when they cast their votes’’, she said, adding that voting is a sacred thing where citizens participate in as part of their civic responsibility.

Dr. Abdullahi Ahmed who shed more light on the services of the Board as it affect healthcare delivery in the FCT, said deliberate efforts are made to ensure harmonious Team work amongst all health personnel in the hospitals, adding that the Triage system which was introduced in 2006 by SERVICOM Presidency has help in prioritising how patients are attended to based on the severity or complexity of their case.

Dr. O.Okeke of Wuse General Hospital explained that while carrying out their respective duties, staff of the Hospital have the role of helping patients to access all available services and creating friendly environment, adding that signage’s have been displayed to aid patients movement in the hospital.

The Ordinary President suggested that the various hospitals should create rooms where information and announcement could be disseminated to the hospital public in major languages through designated public address system; this was unanimously accepted by the Hospital representatives.

A caller in the programme for the visible presence of SERVICOM desk for patients to be able to make enquires or lodge complaints.

The National Coordinator who read out the time frame within which patients will be attended to as specified in the hand book of for Asokoro General Hospital appealed that such timelines should be adhered to and urged the general public to complain to the SERVICOM Desk in the hospital when they stay unattended to beyond the stated times.

She reiterated that the SERVICOM office will work with the FCT Hospitals Management Board to create SERVICOM Help Desk in all FCT Hospitals to enhance the visibility of SERICOM and help patients who are having difficulties in accessing appropriate health services.

Dr .Femi Obadofin of  Maitama General Hospital and Dr. O. Sulaiman of Asokoro General  Hospital where also in the studio.

Highlight of Episode 51 of the SERVICOM Help Desk Radio Programme

Episode 51 of the SERVICOM Help Desk Radio Programme held on 9th February 2019 and featured the National Office of Technology Acquisition and Promotion (NOTAP) with the Director General (DG), Dr. Dan Azumi Mohammed Ibrahim in the studio for the third time.

National Coordinator and Chief Executive Officer of SERVICOM Mrs. Nnenna Akajemeli appreciated the DG of NOTAP for coming to the studio for the third time.

Dr. Dan Azumi explained that his office was set up to regulate inflow of foreign technologies into the country and encourage development of local technology as contained in the Executive Order.

The DG added that in a resolve to make a difference, NOTAP is in partnership with Multinationals to revive research laboratories across the six geo-political zones of the country. He enlisted the collaborative efforts with all universities and polytechnics to carry out research that produce goods and services for development.

He stated that the Federal Government has constituted a National Research and Innovation Council to guide research and innovation and that the legal framework to power it was with the National Assembly.

In the course of the programme, phone lines were opened for listeners to participate and of particular interest was a listener who called in to find out what help NOTAP renders to Small and Medium Scale Enterprises. The DG responded by saying NOTAP does not fund businesses but rather encourage innovators by connecting them with agencies that have the mandate to do so.

Owing to the need to encourage technology innovators, the anchor of the Programme, Ahmad Isah A.K.A Ordinary President, A.K.A Ordinary President gave NOTAP 30 minutes slot to air their programme once every week and suggested a Technology Innovation Expo where all inventors and innovators would showcase their innovations. This is going to be a partnership with Human Rights Radio, NOTAP and SERVICOM Presidency.

At the end of the programme the DG, NOTAP met with a great number of inventors and innovators waiting outside the studio, ready and willing to engage with management of NOTAP.