Episode 39 of the SERVICOM Help Desk Radio Programme held on the 13th November 2018 and it featured National Orientation Agency (NOA) where Director, Reforms Coordination and Service Delivery Malam Jibrin Salisu and Deputy Director Reforms Coordination and Service Delivery Mr. Omowa Adelekan represented the Agency.

The National Coordinator and Chief Executive of SERVICOM, Mrs Nnenna  Akajemeli reiterated the essence of the programme saying it was to get information and feedback from the public on which MDAs can be held more accountable. She explained that NAFDAC representatives will come back to address more issue and concerns which were not addressed at the last episode.

The National Coordinator disclosed that collaboration had begun between the SERVICOM Office and NOA on massive public sensitisation to discourage irregular immigration by Nigerian Youths based on the pathetic experience shared in the studio some months ago by a group of Libyan returnees.

NOA Director Reforms Coordination and Service delivery Malam Jibrin Salisu said The main objectives of the Agency, as provided in Decree 100 of 1993, are to ensure that Government programmes and policies are better understood by the general public and  to mobilize favourable public opinion for such programmes and policies

According to The Deputy Director Reforms Coordination and Service delivry, Mr Omowa Adelekan, NOA works closely with the people all Local Government Area, and collates security report and sends a feedback to the Government, noting that such reports are not for public consumption.

Mr. Adelekan who is also the SERVICOM Nodal Officer of the Agency, said the NOA is in every Local Government Area for easy engagement with people at the grass root and will soon begin mass voters education in view of the coming general elections, though paucity of funds was affecting the maximum operations of the Agency.

A Tripartite committee was set up comprising SERVICOM Office, the Nigerian Police and Barrister Imam Aliyu on an alleged rape case at karimajiji Area of FCT, which was reported in the studio by the FCT Chapter of the Nigerian Association of Women Journalists (NAWOJ) and corroborated by mother of the 7 year old victim.


Episode 37 of the SERVICOM help desk radio programme which featured on 6th November 2018 had the National Agency for Food, Drug, Administration and Control (NAFDAC) as guest with Director Public Affairs, Dr Abubakar Jemoh and Mrs Favour  Ugochi, NAFDAC Nodal Officer representing the office.

SERVICOM National Coordinator and Chief Executive in her opening remarks noted the increasing gains of the programmes and appreciated the response from MDAs on the various complaints forwarded to them for resolution.

NAFDAC said NAFDAC was established in the 1993 to among other things safe guard what people consume, Cosmetics and Packaged Water used by people as well as issue registration number to products.

We were under Ministry of Health before been carved out as an Agency; we are celebrating 25yrs this year.  Though we have our challenges but safe guarding public health is our priority. We also do intelligence gathering, we are just 3,000 officers over-seeing the millions of Nigerians.

“We greatly rely on statistics, we fought fake drug under Late Prof. Dora Akunyeli and reduced the rate of counterfeit drugs in Nigeria. The Scratch and Text came in 2010 to check the authenticity of any drug bought in a pharmacy, we also have true scan machine to discourage counterfeit drugs”, he said.

On the issue of drugs from China made with human flesh, he said the Office had officially  alerted the Police, pharmaceutical companies, immigrations and have given information to the public.

“From the feedback and statistics we are getting here, we are going to work with The Human Rights Radio, we appreciate the National Coordinator of SERVICOM for bringing us to the studio to enlighten Nigerians” he said.

A one minute silence was observed in honour of former Director General of NAFDAC, Late Mrs Dora Akunyeli.


Episode 36 of the SERVICOM Help Desk Radio Programme held on the 30th October 2018 and it featured the Federal Road Safety Corps (FRSC).

After the necessary introductions the National Coordinator/Chief Executive of SERVICOM Mrs Nnenna Akajemeli, said FRSC was brought to the studio to enlighten Nigerians and the general public on issues bordering on their safety on the road.

The FRSC comprised Mr. Jonah Agu- (OGA DRIVER) representing the Corps Marshal, James Mbatse, Nodal Officer, Yemi Sokumbi, Head of Driver’s License, Joseph Udom, Complaints Desk Officer  and Jamalodin Sulaiman Ukashat of Public Education Department.

Mr Jonah said responsibilities of the Corps include informing citizens on how to use the road and carrying out road audit, explaining that the corps works and consults with many agencies and the private organisation in realising its mandate.

He reiterated the need for drivers to have their driver’s license, and noted that while the Corps produces number plates, it is only the V.I.O that has the mandate to issue them to applicants.

Mr. Jonah said the FRSC rescues passengers in the event of accidents and calls the Police if the passengers are burnt beyond recognition, adding that village heads of the communities where the accident occurred are also contacted for their consent before burial. Next of Kin of victims, according to him, are also contacted through the vehicle manifest.

Mr James Mbatse said FRSC prevents accident and when it happens and people are burnt beyond recognition, they make wide consultation and don’t just rush to bury the victims. Based on the reported Peace Mass Transporter’s incidence, he said the Corps was still investigating the matter and disciplinary measures would be taken.

One Hajiya Rabi Abubakar lodged a complaint against the FRSC that her vehicle was impounded and alleged that the situation had led to the collapse of a bakery business she invested ten million naira on.

Mr Jonah said that even though government actually asked that speed limiter be installed in commercial vehicles to avoid over speeding and eventual accident; the matter will be investigated and resolved.

The N.C promised to send her staff along with the Road Safety team to the FRSC headquarters to have the matter looked into. She also thanked the Ordinary President and encouraged citizens to speak out when they experience service failure and ask for a SERVICOM unit in that MDA.