SERVICOM TAKES IT MESSAGE OF CONTINUOUS SERVICE IMPROVEMENT TO EFCC

The SERVICOM Office has taken its campaign on improved service delivery to the Headquarters of the Economic and Financial Crimes Commission (EFCC).where the National Coordinator Mrs. Nnenna Akajemeli has advocated for strengthening of the Ministerial SERVICOM Unit of the Commission.

“We are here to solicit for the Strengthening of the EFCC SERVICOM Unit so that service delivery matters and customer facing issues can be dully prioritised by the Commission”, the National Coordinator said.

She called for reactivation of the EFCC SERVICOM Committee where SERVICOM representation in each state Office of the Commission will meet periodically to discuss service delivery issues and strategize on ways of making the Unit more impactful and effective.

She noted that SERVICOM is a critical partner of EFCC in sanitizing the country of corruption, to allow for better development of the country and realization of the essence of Government.

EFCC Ag. Chairman Mallam Ibrahim Magu who appreciated the visit of the SERVICOM Team was emphatic that the fight against corruption is a mandate by God to every Nigerian.

“Corruption is the greatest violation on Human Right so all hands must be on deck in this fight or else God will ask us what we did to fight it”. He said.

He assured that more support would be given to the SERVICOM Unit of the commission and charged the EFCC Nodal Officer to brief him of their activities of the Unit from to time.

Highlight of Episode 29 SERVICOM Help Desk Radio Programme

Episode 29 of the SERVICOM Help Desk Radio Programme held on 12th September 2018 and It was a continuation of the participation of Pension Transition Arrangement Directorate (PTAD) with a larger representation from the Directorate in the studio to address pension matters that are under their purvey.

SERVICOM National Coordinator, Mrs Nnenna Akajemelu commended PTAD management for steps taken to address plight of pensioners and reiterated that the invitation to PTAD by SERVICOM is to enable government retiree’s access first hand PTAD’s intervention on challenges around access to their pension and other benefits.

“Improved relationship management allows for improved service delivery and that is why we are always here to ensure that people get their right ‘’, she said.

Mrs. Olufunmilayo Onafowokan, Director Pension Support Service of PTAD explained that the Directorate was committed to its mandate and would continue to operate an open door policy so that government pensioners get what is dully theirs.

She said the Directorate has offices in Benin, LAGOS, Enugu, Kaduna, Yola, Kano, Sokoto, and Damaturu and appealed to retirees to always seek information that would aid them in accessing  their  benefits.

“PTAD will do all possible to ensure that pensioners are happy and satisfied’’ she said and gave a toll free number on which the public can call as 08022557823.

Other Directors at the Studio who individually addressed issues that affected their departments were Mr. Sulyman Yusuf-Shelleng of the  Parastatals Pension Department, Mr. Charles Wali of the Police Pension Department , Mrs. Veronica Agugu of the Customs Immigration and Prisons’ Pension Department and Mrs. Ndidi Egwatu of the Civil Service Pension Department.

In practical demonstration of the concern of the Directorate to pensioners and  their relations, a bus was brought from PTAD Headquarters  to convey complainants to their office for  prompt redressal of their issues.

Highlight of episode 30 of the SERVICOM help desk radio programme.

Episode 30 of the SERVICOM Help Desk Radio Programme held on the 18th of September 2018 and it featured Federal Mortgage Bank of Nigeria (FMBN), where representatives of the Management enlightened citizens and those in the diaspora about the service delivery processes of FMBN and how their products can be accessed.

The National Coordinator of SERVICOM, Mrs. Nnenna Akajemeli, while appreciating the Chief Executive Officer of FMBN for prompt response to their invitation to participate in the Programme, noted that SERVICOM would continue to engage with service providers for improved service delivery.

Mrs. Felicia Aningo, who is in charge of FMBN  in the Federal Capital Territory, explained that FMBN  was created in 1956 to assist citizens to own homes through contribution of 2.5% of their monthly salary, noting that contributors who do not access any housing loan up on till the time of their retirement, would have their monies refunded with interest.

She said that FMBN has offices nationwide and called on Nigerians in both public and private sector to take advantage of the different products of the bank, adding that a lot of innovations have been introduced and equity contribution reduced so that more citizens can benefit from the National Housing Fund.

Mal. Ibrahim Nafada, Group Head, Product and Services of the Bank said that the ‘’Rent to Own package’’ was one of the innovations by the Bank which is in about 22 states of the Federation, adding that ‘’So far, we have given 14,000 beneficiaries home renovation Loan, Maximum N1 Million, at 6% interest rate, which is the cheapest in Nigeria’’.

Nafada explained that the Nigerian Police Force has enjoyed a lot from its partnership with FMBN and assured the Brekete Family Taxi Drivers’ Association that they have a good opportunity to partner with the Bank with proper coordination and documentation.

SERVICOM Nodal Officer in FMBN, Mal. Muhammed Jungudu Abubakar emphasized the commitment of the Bank to continue to engage with its various stakeholders in order to improve on its serves and serve citizens better.

Highlights of Episode 28 of the SERVICOM Help Desk Programme

Episode 28 of the SERVICOM Help Desk Programme held on 11th September 2018 and It was the continuation of the discussion on service delivery in Nigerian Universities Commission where a Director in the Commission Dr. Chris Maiyaki and the Nodal Officer Mrs. Bukola Olatunji represented the Commission.

Representatives of the Management of Pension Transition Arrangement Directorate (PTAD), led by Mrs. Olufunmilayo Onafowokan, Director Pension Support Service,  were also in the Studio to shed  light on their service delivery processes and enlighten Nigerian Retirees and their relations on the processes of accessing  their benefits

In her opening remarks, the National Coordinator, Mrs Nnenna  Akajemeli appreciated the Secretary to the Government of Federation, Mr Boss Mustapha for permitting the SERVICOM Help Desk Programme to be transmitted, and expressed gratitude to other top echelon of the civil service for their response to issues that are brought up during the programme.

A dismissed lecturer from the Abubakar Tafawa Balewa university  Bauchi (ATBU)  Dr. Idris Abdullahi who is contesting his dismissal by the university authority for daring to challenge the graduation of a student who had earlier been rusticated, was at the studio and presented his case once again before the NUC representatives.

Dr. Maiyaki who noted that NUC has zero tolerance for corruption, said the Vice Chancellor and  Registrar of ATBU will be invited for a meeting over the case of the dismissed lecturer saying ‘’we will unravel and unbundle the matter to conclusion and justice will be done to who deserves it, your allegations are very weighty”, he told the complainant

He explained that while Governing Councils of Universities do the checks and balancing along with their student Union Governments, the NUC through its Visiting Panels ensures strict compliance to regulations and standards of how the  Universities should be run.

On disparity of cut-off marks by universities, Dr Maiyaki explained that it was a function of the Joint Admission Matriculation Board (JAMB) and said  the standard is that candidates are first considered for admission on merit then catchment areas.

NUC Nodal Officer Mrs. Bukola Olatunji encouraged the members of the University community to take advantage of the SERVICOM Units that are in all Federal Universities to channel their complaints.

The Director Pension Support Service in PTAD, Mrs. Olufunmilayo Onafowokan explained that PTAD is responsible for the pension administration of the Defined Benefit Scheme (DBS) and was established to address the numerous pensioners’ complaints that bother on issues such as non-payment of monthly pension, short payment of pension and gratuity, removal of name on pension payment voucher, non-payment of harmonized pension arrears, irregular payment of federal pensions and non receipt of pension after retirement,

She said the Directorate had carried out series of verifications to ascertain legitimacy of Retirees  or their Next of Kin  in the civil service and said that of the  Police category would soon commence.

Highlight of Episode 27 of the SERVICOM Help Desk Radio programme

The 27th Episode of the SERVICOM Help Desk Radio Programme which held on 4th September 2018 featured the National Universities Commission (N.U.C) with an  Information officer form the Commission, Mal. Haruna Lawal , the Nodal Officer  Mrs. Bukola Olatunji and  the Complaints Desk Officer Mr. Uche  Onyebuchi at the Studio to engage with citizens through the SERVICOM Help Desk Platform

The National Coordinator and Chief Executive  Officer of SERVICOM, Mrs Nnnena Akajemeli who  said NUC was invited to enlighten citizens on their service delivery processes, used the medium to acknowledge the impact of the programme on citizens who are now better informed on what to do when they encounter service failure in public offices.

Mr. Haruna of N.U.C said the Commission regulates the operations of all Federal, State and Private Universities in the Country to ensure standardisation and effective service delivery, adding that  there are 164 accredited Universities in the country.

According to him, students have the right to transfer from one University to another provided there is an agreement between the concerned Universities.

While shedding more light on the mandate of N.U.C, the SERVICOM Nodal Officer in the Commission, Mrs Bukola said “N.U.C carries out verification, accreditation and monitoring of Universities to improve tertiary education”.

She said while tuition is free in all public Universities, students do pay for charges such as acceptance fees, accommodation fees, departmental fees and others, noting that University education cannot be totally free.

Reacting to allegations of existing illegal universities, the Nodal Officer was unequivocal that none of such were in existence in the country but solicited feedback from the public who might have noticed any of such illicit institutions for NUC’s prompt action.

It was agreed that NUC would feature again in the next Episode of the SERVICOM Help Desk Programme so that additional useful information can be disseminated to various stakeholders in the University Community, especially information that are directly tied to service delivery efforts of the Commission and how the Commission is strategizing to meet its mandate.