Service deliver at the Nigerian Electricity Management Services Agency (NEMSA) has been taken a notch higher with the establishment of a SERVICOM Unit in the Agency, National Coordinator SERVICOM, Mrs Nnenna Akajemeli has said.
Mrs Nnenna Akajemeli who said this while inaugurating NEMSA’s SERVICOM Unit at the Agency’s corporate Headquarters in Abuja, appreciated Management of the Agency for their commitment towards effective service delivery.
She noted that with more information from NEMSA on their mandate and activities, incidences of fatality and service failure in the power sector will be grossly minimised and consumers of electricity will stop feeling short-changed especially on metres, saying that this would enhance satisfaction of customers.
She enjoined members of the inaugurated SERVICOM Unit to justify the trust reposed on them by their selection and urged them to add value to service delivery improvement in the Agency.
The National Coordinator said the Service Charter of the Agency should be reviewed to reflect standards of all service provided by the Agency, urging that such document be made available to citizens and clients of the Agency.
The Managing Director of NEMSA, Engr. Peter O. Ewesor said his Agency in line with SERVICOM Principle and Presidential directive on Ease of Doing Business has cut the period of inspecting and certifying new power networks from 14 days to seven days and urged customers to avoid metres without NEMSA seal as their efficiency and safety may not be guaranteed.
“If you see any metre in your premises that does not carry NEMSA seal, that metre has not been tested by NEMSA and so the accuracy and workability of that metre cannot be guaranteed, he said.
Director, Reforms Coordination, Federal Ministry of Power, Works and Housing (Power Sector) charged members of the committee to give in their best as a lot depended on them.