The SERVICOM National Coordinator, Mrs. Nnenna Akajemeli led the discussion of the 8th episode of SERVICOM Help Desk Radio Programme on April 24th 2018. She reiterated the essence of the programme which is to help connect service takers with service providers for satisfactory services and said any service taker that is not satisfied with the service rendered to him or her in any government office has the obligation to first seek redress in the particular MDA concerned, explaining that the SERVICOM Office could also be reached.
She said since the SERVICOM help desk Radio Progarmme bagan, complaints had been received by the Office and had been appropriately directed to the concerned offices for redressal. She said SERVICOM was following up on all the complaints to ensure that they are fully resolved to the satisfaction of the complainants.
She cited an instance where SERVICOM had facilitated in the resolution of a NHIS related complaint by Mr. Ugochukwu Nwanro, whose son has now been enrolled into the scheme. She also mentioned a complaint by Mr. Hassan Yusuf over omission from monthly pension from Oct. 2017 to March 2018 where SERVICOM followed up on the case and the complainant has now been included amongst those to be paid this month end.
The National Coordinator said a complaint by Mr. Adekaa Isaac over delays in payment of outstanding benefit of his late father by Unity Bank was being handled by Department of Banking Supervision in the CBN and the feed-back was being awaited.
A complainant in the Studio who had issues with First Bank Plc over non-issuance of ATM card and withdrawals from her account from unknown persons, was asked to write to SERVICOM for necessary intervention.
The National Coordinator said that as a result of series of complaints relating to National Identify Cards which have been raised in the programme, the Head of Corporate Affairs of the National Identity Management Commission (NIMC) Mr Ogbonaya Loveday and the Nodal Officer of NIMC’s Ministerial SERVICOM Unit, Mrs. Habiba Shuaibu have been invited to address key customer facing issues that are peculiar to their Service Delivery processes and systems for citizens’ benefit and satisfaction.
The Head of Corporate Affairs at NIMC took time to explain the procedure and processes of the Commission in meeting its mandate and assured Nigerians with complaints of non-issuance of National Identity card that the Commission was working assiduously to clear the huge backlog and would gradually cover every enrolee.