The SERVICOM National Coordinator, Mrs Nnenna Akajemeli has said that an aspect of citizens’ satisfaction in the power sector is when Nigerians and other service takers know the hours of power suppy they can enjoy in a day.
Mrs Akajemeli said this when she paid an advocacy visit to the Permanent Secretary of the Power Sector in the Ministry of Works, Power and Housing Engr. Louis O.N Edozien.
According to her “Letting consumers of power to know how many hours of power supply to be expected every day is key in customer satisfaction and tells that citizens and other consumers of power are at the centre of service delivery efforts of suppliers of power”.
She said the question became necessary at a time when citizens are complaining complaints that they are paying for darkness are on the increase.
“How many hours’ light should we expect? We need to know how many hours’ light we can use”, she said.
Akajemeli said information dissemination and awareness creation on the processes and procedures of the sector would help power consumers know their obligations and responsibilities.
She appealed to the Ministry to look into the issue of estimated billing and instances where communities are made to contribute money for transformers and other power installations.
Engr. Edozien who explained that the Ministry is primarily concerned with policy issues in the power sector. noted that many letters of complaint that come to the Ministry are misdirected as they should have been sent to Distribution Companies or Nigeria Electricity Regulatory Commission (NERC)
“Customers who feel short-changed by the Distribution Companies (DISCOS) could send written complaints to Nigeria Electricity Regulatory Commission (NERC) or attend their Forum which is in every state of the Federation to lodge their complaints”, he said.
He however appealed to customers of Distribution Companies not to fail in their obligation of paying their bills and protecting electricity facilities.